Gorgias alternative for pre sales on the website
Gorgias describes a conversational AI platform for ecommerce: an omnichannel inbox and an AI agent that resolves inquiries, recommends products, and can cancel, discount or upsell, with Shopify data native. IntellQ works earlier in the journey, on the visit itself: agents that change marked page elements for each buyer and prove it against control, and a chat agent that recommends from your catalog and hands orders to a person.
What Gorgias says it is
Gorgias calls itself the conversational AI platform for ecommerce. It describes an AI agent that resolves inquiries, knows when to escalate, and can cancel, discount or upsell inside a conversation, proactive product recommendations, one inbox for email, chat, SMS, WhatsApp, Instagram and Facebook, native Shopify integration, and over 300 integrations.
Paraphrased from www.gorgias.com, read on .
Why teams look for an alternative
- The problem is visitors leaving before they buy, not tickets after.
- Wanting an AI agent that cannot issue discounts or touch orders on its own.
- Not running on Shopify, or running WooCommerce or a custom store.
What IntellQ does about it
IntellQ is chat, an AI sales agent with product cards, live visitor tracking and conversion agents with memory in one script tag. The rows below are the ones that matter against Gorgias. See all 22 tools side by side.
| What it is | Live chat, an AI sales agent and conversion agents with memory, on one script tag |
| AI agent | Answers from your pages, PDFs, documents and catalog, on your own model key or a capped Apavin Intelligence fallback, and calls your tools over MCP |
| Products | Catalog imported from Shopify, WooCommerce or CSV, shown as cards with picture, price and link; the agent may quote only catalog prices |
| Handover | Orders, bookings, payments, refunds and complaints go to a person, with the reason written in the thread |
| Visitors | Live board of who is on the site, their pages, source and campaign; no IP addresses stored |
| On the page | Agents change marked slots per visitor and keep a change only if it beats a held out control |
| Price | 1,000 free agent credits with no end date, then USD 79 a month for 1,000,000 credits, unlimited seats |
When Gorgias is the better choice
If your volume is post purchase support across email, SMS and social, with an agent that edits Shopify orders, Gorgias describes that and IntellQ's chat agent deliberately never touches orders.
Nothing on this page states Gorgias's price. Positioning and packaging change often, so read their site, read ours, and decide.
Questions
Why does IntellQ's agent not take orders?
Because an agent that takes an order it cannot honour costs more than every conversation it handled well. Orders, payments, refunds and complaints go to a person, with the reason written in the thread.
Does IntellQ work with WooCommerce?
Yes. The catalog imports from WooCommerce's public Store API as well as Shopify, or from a CSV for any other store.
Does IntellQ handle email and social messages?
Not in IntellQ. Apavin, its parent product, is the omnichannel inbox, and an IntellQ workspace can be attached to it.